Returns Policy
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All sales are final on opened, used, or goods ordered after 10 days from date of delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at info@healthcitynutrition.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We ship to all locations in the Micronesia Region. For orders outside the region, please contact us for shipping arrangements. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight or flat rate based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full US dollar.
SBD Apparel Exchange, Cancellation, Refund Policy
How do I exchange an item?
Items may be exchanged for a different size, provided they are returned to us within 30 days from receiving the goods. The customer will be responsible for the postage of and the safe return of the goods. An additional postage and packaging charge for the exchange item, at the relevant rate, may apply.
In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
We are not responsible for items that are lost in the post, so we recommend you use a postal tracking service or a service that insures you for the value of the package.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and processed your exchange. Typically this is within one business day, however, it can sometimes take up to three business days.
Please note that, for hygiene reasons, socks may not be exchanged once opened.
Please feel free to contact us for assistance in selecting your correct size at info@healthcitynutrition.com.
Cancellation and Items No Longer Required
Orders canceled after dispatch of the goods will be refunded only once the items are returned to us, and may be subject to a deduction for postage costs. Items must be returned within 30 days from receiving the goods. Cancellations must be made by email (to info@healthcitynutrition.com), quoting your order number.
The customer is responsible for the safe return of the goods. In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
We are not responsible for items that are lost in the post, so we recommend you use a postal tracking service or a service that insures you for the value of the package.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your item and processed your refund. Typically this is within one business day, however, it can sometimes take up to three business days.
How do I get a refund?
Orders cancelled after dispatch of the goods will be refunded only once the items are returned to us, and may be subject to a deduction for postage and packaging costs. Items must be returned within 30 days from receiving the goods. Cancellations must be made by email to info@healthcitynutrition.com, quoting your order number.
You are responsible for the safe return of the goods. In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
Please note that, for hygiene reasons, socks will not be accepted for a refund unless a warranty claim is processed.
Defective Goods
All SBD Apparel products undergo a stringent quality control process; we expect our products to live up to the highest standards, and guarantee our products against manufacturing defects.
If a product does not live up to your expectations, please contact us at info@healthcitynutrition.com and include your order number, name and delivery postal code. Warranty claims must be accompanied by proof of purchase.